The Problem
This firm is a specialist medical negligence practice handling a high volume of incoming claims. Every new claim had to be assessed manually before the team could respond. At best, that took 1–2 working days. At worst, a full week.
For potential clients dealing with a medical negligence situation, a week is a long time to wait. Many would move on. The firm was losing leads it should have been converting, simply because the front door was too slow.
What We Built
We built software that automated the claim assessment process end-to-end. When a new claim comes in, the system analyses it and produces a structured assessment — ready for the legal team to review and act on.
It plugs directly into the firm's existing workflow. Nothing changed about how the team operates day-to-day. The bottleneck just disappeared.
The system now handles over 1,600 assessments per year and has processed more than 10,500 claims in total.
The Results
Response times dropped from up to a week down to around two hours.
The system delivers between £45,000 and £275,000 in annual value through reduced labour costs and faster case progression — without adding headcount.
And that's before accounting for the leads that no longer go cold while waiting for a response.
